Contact information

Contact Information

Apex Dental Care
Website: www.freshdecorvibe.com
Effective Date: 14 November 2026

At Apex Dental Care, we believe that helpful customer service should be clear, approachable and easy to access. Whether you are browsing toothpaste, looking for a toothbrush, asking about dental floss or checking on an existing order, we welcome your enquiry.

Please use the contact information below for questions about our products, payments, delivery arrangements, returns and general website assistance.

1. Business Details

Business Name: Apex Dental Care
Business Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
Website: https://www.freshdecorvibe.com
Customer Service Email: service@freshdecorvibe.com

Telephone: Not currently provided.
Australian Business Number (ABN): To be added.
Registered Legal Entity Name: To be added if different from Apex Dental Care.

2. General Customer Enquiries

For general questions about our online store or oral care product range, please email:

service@freshdecorvibe.com

You may contact us about product listings, available options, order information, website navigation or other general matters.

If your enquiry concerns a particular item, please include the product name or a link to the relevant product page.

3. Order and Payment Enquiries

If you have a question about an existing purchase, please include:

  • Your order number.

  • The email address used at checkout.

  • The date of purchase, if known.

  • A short explanation of your enquiry.

For payment security, please do not email full payment card numbers, security codes, account passwords or other sensitive payment credentials.

4. Shipping and Delivery Support

If you need assistance with a delivery, please contact us and provide your order number.

Our team can review enquiries relating to:

  • Delivery progress.

  • Incorrect address details.

  • Delayed or missing parcels.

  • Damaged packaging.

  • Incorrect products or quantities.

  • Missing items.

If you notice an address error after placing an order, contact us as soon as possible. Whether the change can be made will depend on the fulfilment status.

5. Returns, Refunds and Product Concerns

For a return request, refund enquiry or product complaint, email:

service@freshdecorvibe.com

Please identify the affected product and explain the reason for your enquiry.

For oral care products, it is helpful to include any relevant packaging or batch information if the matter concerns damage, product condition or a possible safety issue.

Apex Dental Care handles consumer complaints in accordance with its published Return and Refund Policy and applicable Australian Consumer Law requirements.

6. Product Information

If you have questions about a product's description, packaging, available options or listed instructions, please contact us before placing an order.

Our retail product information is intended to assist with purchasing decisions. It is not a substitute for personalised dental or medical advice.

For individual oral health concerns, customers should consult an appropriately qualified health professional.

7. Business Address

Our stated business address is:

58 Waranga Crescent, Broadmeadows, VIC 3047, Australia

This address is provided as the business contact address. It should not automatically be treated as a returns warehouse or parcel receiving facility.

Please contact us before sending any product back. We will provide the correct return instructions and destination where a return is authorised or required.

8. Helpful Tips When Contacting Us

To help us understand and review your enquiry:

  • Include your order number for purchase-related matters.

  • Use the email address associated with your order where possible.

  • Describe the issue clearly.

  • Attach relevant photographs where useful and appropriate.

  • Avoid sending unnecessary sensitive personal or payment information.

We aim to provide clear and helpful responses. Response times may vary depending on the nature of the enquiry and customer service volumes.

9. Official Website

For product information and online purchases, visit:

https://www.freshdecorvibe.com

Please check that you are using the correct website address before submitting an order or sharing personal information.

Thank you for choosing Apex Dental Care. We appreciate your trust and look forward to assisting with your everyday oral care shopping needs.