Shipping policy
Shipping Policy
Apex Dental Care
Website: www.freshdecorvibe.com
Email: service@freshdecorvibe.com
Business Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
Effective Date: 14 November 2026
At Apex Dental Care, we want ordering everyday oral care essentials to be convenient from checkout to delivery. Whether you are restocking toothpaste, choosing a new toothbrush or adding dental floss to your regular routine, this Shipping Policy explains the delivery charges and general arrangements that apply to purchases made through our online store.
1. Shipping Charges
Our stated shipping arrangement is:
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Free shipping for qualifying orders.
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US$5.99 shipping fee for orders with a total value below US$10.
The applicable shipping charge will be displayed during checkout before the order is submitted.
The checkout currency must be clearly identified. If the store displays prices in Australian dollars rather than US dollars, the threshold and delivery charge must be converted and configured consistently in the checkout system.
Any additional delivery fee must be disclosed before the customer completes the purchase.
2. Delivery Destinations
The delivery destinations available to customers are those accepted by the checkout system at the time of purchase.
Before placing an order, please confirm that:
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Your country or region is available for delivery.
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Your full name and address are correct.
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Your suburb, state and postcode are accurate.
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Your email address and any requested contact details are correct.
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Any apartment, unit, building or access information is included.
We cannot guarantee delivery to a destination that is not supported by the checkout or has not been separately confirmed by our team.
3. Order Processing
Once your order has been submitted, it will enter the order review and fulfilment process.
Depending on the store's actual arrangements, this may involve confirming order details, checking product availability, preparing the products and arranging dispatch.
Processing times may vary due to order volumes, stock availability, weekends, public holidays and seasonal demand.
Any specific processing estimate should be shown at checkout or in the order confirmation where it has been verified. This policy does not promise a fixed processing period that has not been confirmed by the business.
4. Estimated Delivery Times
Delivery estimates may vary according to the destination, delivery service, carrier capacity and other circumstances.
Factors that may affect delivery include:
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Distance between the dispatch location and destination.
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Carrier operating schedules.
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Public holidays and peak shopping periods.
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Severe weather or transport disruption.
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Customs or border procedures for international orders.
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Incorrect or incomplete delivery details.
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Events outside the reasonable control of the parties.
Where the Australian Consumer Law applies, goods must be delivered within the period agreed with the customer or, if no period has been agreed, within a reasonable time.
Please review any delivery estimate shown during checkout before placing your order.
5. Preparing for Delivery
Please provide a delivery address where the parcel can reasonably be received.
If the address is a residential building, apartment complex, workplace or other location with access restrictions, include any relevant delivery instructions in the fields provided at checkout.
Customers should ensure that the address remains accessible during the expected delivery period.
If you need to correct an address after ordering, contact us as soon as possible. We will check whether the change can be made before dispatch.
6. Order Confirmation and Dispatch Updates
An order confirmation will generally be sent to the email address supplied during checkout.
Where dispatch information or tracking is available through the delivery arrangement used for your order, it may be provided by email or another available communication channel.
Tracking availability depends on the actual carrier and shipping service. We do not promise a tracking number for every shipment unless the relevant service provides one.
Please check your inbox and spam or junk folder for order-related messages.
7. Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, please contact us at:
Include your order number and delivery address so that we can identify the shipment and review the available information.
We will take reasonable steps to investigate the delay and, where appropriate, communicate with the relevant delivery provider.
If the goods are not delivered within the agreed or legally applicable period, you may have rights under the Australian Consumer Law. Depending on the circumstances, you may be entitled to require delivery within a reasonable additional period or exercise another available remedy.
8. Damaged Parcels and Products
If a parcel arrives visibly damaged or a product is damaged when received, please contact us promptly.
To help us assess the issue, please provide:
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Your order number.
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The product name.
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A description of the damage.
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Photographs of the parcel or product, if reasonably available.
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Any relevant batch or lot information printed on the packaging, where applicable.
Where practical, retain the packaging until the matter has been reviewed. It may help identify whether damage occurred during handling or transport.
A request for photographs or packaging information does not remove any statutory consumer rights.
9. Incorrect or Missing Items
If your parcel contains the wrong product, an incorrect quantity or an item is missing, please email us with your order number and a clear explanation.
We will compare the information with the order details and determine an appropriate solution.
Depending on the circumstances, this may include supplying a missing item, arranging a replacement or providing another remedy required by law.
10. International Orders and Import Charges
If international delivery is offered through the checkout, additional customs duties, import taxes or clearance charges may apply depending on the destination and shipping arrangement.
Any charges that must legally be disclosed before purchase will be shown in the relevant checkout information.
Customers should review destination-specific terms before placing an international order. We will not describe a shipment as duty-paid or customs-free unless that arrangement has been verified.
11. Product Packaging and Handling
Toothpaste, toothbrushes and dental floss are personal care products. Customers should check the external packaging when an order arrives and follow the product label and manufacturer instructions before use.
If packaging appears broken, tampered with, contaminated or otherwise compromised, do not use the affected item until the matter has been reviewed.
Please contact our team so that we can assess the issue in accordance with applicable product safety and consumer protection requirements.
12. Contact About Shipping
For shipping, delivery, address correction or parcel enquiries, please contact:
Apex Dental Care
Email: service@freshdecorvibe.com
Website: www.freshdecorvibe.com
Business Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
Please include your order number in all order-related enquiries.
13. Applicable Law
This Shipping Policy is intended to operate in accordance with the Australian Consumer Law and applicable Victorian laws.
Nothing in this policy is intended to exclude or restrict statutory rights relating to delivery, non-delivery, damaged goods or other consumer guarantees.