Privacy policy
Privacy Policy
Apex Dental Care
Website: www.freshdecorvibe.com
Email: service@freshdecorvibe.com
Business Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
Effective Date: 14 November 2026
At Apex Dental Care, we recognise that privacy matters whenever you shop online or communicate with a business. Whether you are ordering toothpaste, selecting a toothbrush, purchasing dental floss or asking our team about an existing order, you should understand how information relating to you is collected and handled.
This Privacy Policy explains how Apex Dental Care may collect, use, store and disclose personal information through www.freshdecorvibe.com and related customer service interactions.
We aim to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) apply to our business, we will handle personal information in accordance with those requirements. Other applicable privacy and data protection laws may also apply depending on the circumstances.
1. Who We Are
The online store is identified as:
Business Name: Apex Dental Care
Website: www.freshdecorvibe.com
Email: service@freshdecorvibe.com
Business Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
In this policy, “Apex Dental Care”, “we”, “us” and “our” refer to the business operating the online store.
The registered legal entity name and ABN should be added if they differ from the business name above. The actual legal operator must be clearly identified in the website's business disclosures.
2. Personal Information We May Collect
The information collected depends on how you use our website and services.
Information You Provide When Ordering
When you place an order, you may provide:
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Full name.
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Email address.
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Billing address.
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Delivery address.
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Telephone number, if requested or supplied.
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Products purchased and quantities.
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Order notes or delivery instructions.
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Payment confirmation and transaction references.
We use this information to identify your order, process the transaction and arrange fulfilment.
Customer Service Information
If you contact us with a question, return request, delivery enquiry or complaint, we may collect the information you include in your communication.
This may include order numbers, product details, photographs, correspondence and information needed to investigate a reported problem.
Technical and Website Information
When you visit our website, certain technical information may be collected automatically through website systems or permitted technologies, including:
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IP address.
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Browser type and version.
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Device and operating system information.
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Pages visited and interactions with website features.
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Visit dates and times.
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Referring website information.
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Cookie identifiers and similar technical data, where applicable.
The precise categories depend on the website platform, hosting arrangements and tools actually used by the store.
3. How We Use Personal Information
We use personal information for purposes connected with operating the store and serving customers.
Order Processing and Fulfilment
We use your information to receive and manage orders, confirm purchases, process payments through the available payment arrangements, prepare shipments and communicate order updates.
Customer Support
We may use your contact and order information to answer questions, investigate delivery issues, respond to complaints, process eligible returns and administer refunds or replacements.
Website Operation
Technical information may help us maintain website functionality, understand technical errors, protect the website against misuse and improve the shopping experience.
Business Administration and Legal Compliance
We may use and retain relevant records for accounting, tax, fraud prevention, dispute handling and compliance with legal obligations.
Marketing and Promotional Messages
If you subscribe to marketing communications or otherwise provide the required consent, we may use your email address to send product updates, promotions and information about our oral care range.
You may unsubscribe from marketing messages at any time using the unsubscribe option provided or by contacting service@freshdecorvibe.com.
We may still send essential transactional communications, such as order confirmations, delivery notices and messages about a refund or complaint.
4. Sensitive Information and Health-Related Details
Apex Dental Care sells consumer oral care products. We do not need customers to provide dental records, diagnoses, medical histories or other sensitive health information merely to purchase ordinary retail products.
Please do not send medical records or detailed health information unless it is genuinely necessary for a specific enquiry and you have considered the privacy implications.
If you voluntarily include health-related details in a message, we will handle that information only as appropriate to the enquiry and in accordance with applicable law. We do not intend to use ordinary order information to create medical profiles or make clinical assessments.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the store.
Depending on the actual configuration, these technologies may include:
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Essential cookies: Needed for functions such as shopping cart operation, checkout, security and basic website navigation.
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Preference cookies: Used to remember choices such as language or website settings.
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Analytics cookies: Used to understand website traffic and improve pages or services.
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Advertising cookies: Used, where enabled and lawfully permitted, to measure campaigns or support relevant advertising.
Where consent is required for non-essential cookies or similar technologies, we will seek consent before activating them. You should be able to manage your preferences through the available cookie settings.
The cookie notice and settings should accurately identify the tools actually used by the website. We will not represent that a particular analytics, advertising or tracking provider is used unless it is installed and configured.
6. When We Disclose Personal Information
We do not sell personal information as a standalone product.
We may disclose relevant information to service providers where reasonably necessary to operate the store or fulfil your request. Depending on the services actually engaged, these may include:
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E-commerce platform and website hosting providers.
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Payment processing providers.
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Delivery and fulfilment providers.
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Customer service and email communication providers.
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Website security and fraud prevention providers.
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Analytics or advertising providers, where enabled and lawful.
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Accountants, legal advisers or professional consultants.
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Government agencies, regulators or law enforcement bodies where required or authorised by law.
We aim to disclose only information reasonably necessary for the relevant service or legal purpose.
7. Overseas Disclosure
Some service providers may store or process information outside Australia.
If personal information is disclosed to an overseas recipient, we will take the steps required by applicable privacy law. Where the Australian Privacy Principles apply, this may include taking reasonable steps to ensure that overseas recipients handle the information consistently with relevant APP requirements, subject to applicable exceptions.
The countries involved will depend on the actual hosting, payment, email, analytics and fulfilment services used.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the systems in use, safeguards may include:
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Restricted access to customer records.
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Secure website connections.
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Account permissions and authentication controls.
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Service-provider security arrangements.
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Appropriate operational and administrative procedures.
No online service can guarantee absolute security. Customers should protect their email accounts and devices and should never send passwords, full payment card numbers or security codes through ordinary email.
9. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the relevant purpose or as required by applicable law.
For example:
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Order and transaction records may be retained to meet accounting and tax obligations.
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Customer service correspondence may be retained while an enquiry or complaint is being handled and for a reasonable period afterwards.
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Return and refund records may be retained to manage the transaction and any related legal claim.
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Marketing subscription information may be retained until consent is withdrawn or the customer unsubscribes, subject to records needed to respect that choice.
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Technical and cookie information may be retained according to the settings and retention periods of the relevant tools.
Actual retention periods should be checked against the systems and legal obligations that apply to the business.
10. Access and Correction Requests
Where the Privacy Act and APPs apply, individuals may have rights to request access to personal information held about them and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.
To make a request, contact:
Please explain what information you are seeking or what needs to be corrected. We may need to verify your identity before providing access or making changes.
We will respond in accordance with applicable legal requirements.
11. Complaints About Privacy
If you believe we have mishandled your personal information, please contact us and explain your concern.
We will review the complaint and take reasonable steps to investigate and respond.
Where the Privacy Act applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC Website: www.oaic.gov.au
12. Third-Party Websites
Our website may contain links to external websites, payment pages or other online services.
Those third parties operate under their own privacy policies and practices. We do not control the privacy practices of websites that we do not operate.
We encourage you to read the relevant privacy information before providing personal information to an external service.
13. Children's Privacy
Our online store is intended for general retail customers and is not designed to knowingly collect personal information from children without an appropriate legal basis or required parental involvement.
If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so that we can review the matter.
14. Changes to This Policy
We may update this Privacy Policy when our business operations, website systems, service providers or legal obligations change.
The updated version will be published on www.freshdecorvibe.com with a revised effective date. Where required, we will take appropriate steps to notify affected individuals of significant changes.
15. Contact Us
For privacy questions, access requests or concerns about personal information, contact:
Apex Dental Care
Email: service@freshdecorvibe.com
Website: www.freshdecorvibe.com
Address: 58 Waranga Crescent, Broadmeadows, VIC 3047, Australia
This policy should be reviewed against the actual privacy coverage of the business, its website tools and its service providers before publication.